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Briana Hertz, a child care specialist at Montefiore Medical Center, playing with Lelahni and Natahjja Quinn, right.
Dr. Gregg Husk, right, and Chuck Labins, the project manager, at Beth Israel Medical Center’s new emergency room.
02/12/2008
Emergency Room Makeovers Underway In City Hospitals
The New York City emergency room — overcrowded, exhausting, sometimes terrifying — has long been a legendary circle of medical hell.
But now hospitals — public and private, large and small — are spending hundreds of millions of dollars renovating, rebuilding and expanding their emergency rooms. They are dividing them into treatment areas for the sickest patients with the most dire injuries and using quieter corners for the growing number of patients using emergency rooms for routine medical care.
And an increasing number are taking steps to bring civility and even hospitality to the emergency room, in part because, for all their turmoil, they remain vital points of entry for paying patients whose eventual admission accounts for needed revenue.
Montefiore Medical Center in the Bronx, the city’s busiest emergency department, has in recent years built two new emergency rooms, one of them for children, and renovated another. In August, the hospital announced that it was adding another 7,000 square feet, more doctors and nurses, and “comfort rounds,” which feature customer service representatives who offer patients extra pillows, free snacks and child care.
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