New York Residents Stuck In The Past Due To Cable Glitch
For more than a million Time Warner Cable customers in New York, it was as if daylight saving time never happened.
After setting their clocks forward an hour as they were supposed to, some people awoke Sunday morning to find that many of their cable television programs seemed to be running an hour behind schedule, at least according to the onscreen guide.
“It’s affecting a lot of people,” said a Time Warner customer service representative when queried by phone. “It’s all over the city — Manhattan, Queens, Brooklyn, the Bronx.”
The source of the problem, she said, was related to the set-top boxes, which unscramble the signals transmitted over cable. Some of the boxes were somehow askew, thrown by the adjustment to the new time, through human error, technical failure or gremlins yet to be identified.
Programs were not appearing in accordance with the onscreen guide, and people were calling in — some angry, but most just confused.
A Time Warner spokesman, Alex Dudley, said he could confirm only that the outages affected “at least a million people in Brooklyn and Queens,” with no evidence of trouble elsewhere.
SOURCE: NYTimes.com
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